利星行能源

售后服务

关键词:利星行,售后服务


<p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;">专业的技术服务团队</p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="font-size: 20px; box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/><span style="font-size: 20px;">高效售后安装调试</span><br/></p><ul class="list-2 clearfix list-paddingleft-2" style="list-style-type: none;"><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">1</span>设备安全吊装入位</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">2</span>管道接口位置确认</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">3</span>隐蔽工程质检</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">4</span>机组合理就位固定</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">5</span>现场预埋与预留</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">6</span>设备入场保护提醒</p></li></ul><p><br style="box-sizing: border-box; outline: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"><img src="/upload/default/20230725/0d6a4270ee3eeca8dd77142034ab6134.jpeg" title="售后1.jpeg" alt="售后1.jpeg"/></p><p class="font24 font20" style="box-sizing: border-box; outline: 0px; margin-top: 40px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 20px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>卡特彼勒认证的调试工程师</p><ul class="list-2 clearfix list-paddingleft-2" style="list-style-type: none;"><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">1</span>设备安装检查</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">2</span>控制参数设置</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">3</span>发动机启动</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">4</span>运行所需介质填充</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">5</span>绝缘故障处理</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">6</span>启动时检查及优化</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">7</span>各系统功能检测</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">8</span>启动前复查</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">9</span>调试报告编制</p></li></ul><p><br style="box-sizing: border-box; outline: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"><img src="/upload/default/20230725/0b8f7dce4eec3e7f8a4b965acc24285e.jpg" title="售后2.jpg" alt="售后2.jpg"/></p><p><br/></p><p><img src="http://www.lsh-energy.com/images/service-02.jpg" style="color: rgb(51, 51, 51); font-family: arial, &quot;microsoft yahei&quot;; font-size: 20px; box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/><span style="color: rgb(51, 51, 51); font-family: arial, &quot;microsoft yahei&quot;; font-size: 20px;">五星级维修车间</span><br/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;">利星行机械技术人员都按照卡特彼勒标准进行严格培训,掌握新的专业技术知识。每位技术人员从基础的分解、清洗、组装到测试都依照卡特彼勒标准程序及专业要求来执行。经过技术人员完善的整修后,机器设备均能达到同新机一样的性能,投入第二循环生命。我们拥有配备良好的五星级维修车间,对所有卡特彼勒发动机及零配件提供维修和彻底大修服务。发动机维修差异化服务:</p><ul class="list-2 clearfix changdu list-paddingleft-2" style="list-style-type: none;"><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">1</span>进车间前全方位整机清洗:使用专业设备对每台将要进入车间的发动机进行全方位的清洗、除漆,以免污染车间或正在运行的机器。</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">2</span>彻底拆卸和清洗:发动机的每个零件逐一、彻底的拆解,并使用专业设备进行部件清洗、除漆,所有拆卸的部件将被分类放置,防止零件错位、丢失,甚至变多的现场发生。</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">3</span>检测和修复:部件清洗后,由专业的技术人员进行检测,并按照卡特彼勒的规范和工艺进行修复,组装。</p></li><li><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px;"><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">4</span>试车:修复后的发动机必须经过先进设备的功率测试,确保每一台被修复的发动机恢复到新机的性能和标准。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px;"><br style="box-sizing: border-box; outline: 0px;"/></p></li></ul><div><img src="/upload/default/20230725/aceb9072f4f3a9998cfd65371153113d.jpg" title="售后三.jpg" alt="售后三.jpg"/></div><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;"><br/></p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>客户服务满意度方案<br/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;">为了提高客户满意度和服务质量,在服务结束后会由专门人员对维修工作进行回访,并跟踪客户的建议和投诉。并作为员工的绩效考核指标。 每月对回访结果进行会议讨论和总结,并根据需要制定行动方案和跟踪。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"><br style="box-sizing: border-box; outline: 0px;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"><br/></p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>S.O.S油样检测</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;">利星行机械拥有亚太地区为数不多的设备齐全、非常专业的油样化验室。该化验室全自动化程度高,电脑全天候监控,数据处理准确高效,完全由美国卡特彼勒总部油样克隆而来。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;">油样化验室设备:离子发射光谱仪(ICP)、红外线分析仪(FTIR)、气相色谱仪、粘度计、PH剂+电导率+折光仪、振荡器、通风厨、稀释机、氧气/空气发生器、试剂柜、专用热板、专用天平等。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"><br style="box-sizing: border-box; outline: 0px;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"><br/></p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, &quot;microsoft yahei&quot;; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>纯正的卡特彼勒零配件</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;">为了确保设备的正常运行,利星行机械建立了一套完整 的全球零配件供应体系,配备维修人员及常用维修部件,保证用户零件供应服务,降低业主运营成本。利星行机械在各区域均设有零配件仓库,提供充足的卡特彼勒纯正零配件库存齐全,所有的仓库均采用电脑化管理,可为客户提供快捷、高效的零配件供货服务。</p><p><br style="box-sizing: border-box; outline: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal;">除此之外,卡特彼勒在亚太区有3个大型的零件仓储机构,其中卡特彼勒物流(上海) 有限公司,位于中国上海临港物流园区,占地超5万平方米,是卡特彼勒亚太区的零件仓储中心,也是卡特彼勒物流对其在中国的供应链及配送网络的整合结果。98%的发动机零配件在这个中心能够随时获取。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, &quot;microsoft yahei&quot;; font-size: 14px; white-space: normal; text-align: center;"><img src="/upload/default/20230725/9de27d69e18c7dca4cff478b5b22473d.png" title="售后四.png" alt="售后四.png"/></p><p><br/></p>
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